UP-SELLING AND CROSS-SELLING SERVICES

Up-selling and cross-selling your services/products to existing customers are extremely important for any organization to sell more and derive more profits. Does your organization have several customers to whom you can up-sell and cross-sell your services? We at Mbsap can effectively up-sell and cross-sell your services or products to your existing customers.

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    UP-SELLING AND CROSS-SELLING SERVICES

    Mbsap up-selling and cross-selling services to Mbsap and spend your valuable time on your core competencies while we get more business for you from your existing customers. Mbsap has years of experience in the field of offshore up-selling and cross-selling and has helped several global organizations to successfully market their services/products to their existing customers and increase their bottom line.

    Mbsap Up-selling Services

    Up-selling call center services are when you draw a customer’s attention to a service/product of greater quality and sometimes even a higher cost. For instance, you can tell the customer that “Did you notice that you can get the same product with some extra features for just $85 more?” Such cross definition selling offers are usually made in a pleasant tone and never forced on the customer. Up-selling call center services are just a way to inform the customer of better products/services.

    • B2B and B2C Up-selling ServicesWe have a team of call center executives who have been trained to convince customers to upgrade to a more enhanced version of the service/product or offer additional features and warranties to their purchase. Our team can help your business to improve sales and generate better revenues with our up-selling services.

    Mbsap Cross-selling Services

    The process of cross-selling call center services is similar to the inbound telemarketing technique that is used to notify customers of any related product/service that comes with the main product or service that the customer is primarily interested in. For example, a customer who has bought a computer printer from your organization might want to buy extra cartridges or paper.

    In such cases, if you inform your customers about the additional services that you provide they will continue to buy your products/services and remain dedicated to your organization. At O2I, we have trained customer support professionals who are skilled in cross-selling services to customers.

    • B2B and B2C Cross-selling ServicesWe have a trained team of contact center agents who have excellent communication skills and convincing capabilities who can convince the customer to buy related products/services which will be used along with the original product the customer is buying.