Mbsap brings the convenience of comprehensive CATI web surveys and call center CRM technology solutions under a single and trusted platform. Our CATI services connect all the interviewers to a central server. The survey module is connected to the CATI tool and web-based software to bring all the interviews on a single online podium. Thus, the CATI web surveys consultant can work from any geographical location.


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    CATI Services We Offer

    By choosing us to Mbsap CATI web surveys, you can depend on our CRM market research experts to provide seamless CATI web surveys. They use Internet tele-technology and state-of-the-art data collection software. The features of the CATI services that we offer are –

    Custom CATI Web Surveys & CRM Market Research

    The market research through CATI is a survey conducted through computer-aided questionnaires. Thus, it can transform your business and enable you to make sensible decisions as per the market data. Our CRM market research will allow you to –

    • Know the reasons behind the high attrition
    • Prevent potential customer from leaving
    • Understand your competition
    • Contact quality customers
    • Gain insightful feedback to help customize your business

    CATI Web Surveys & CRM Technology (on Call Center) Training

    At Mbsap, our employees undertake two levels of CATI-specific training – one is to improve their knowledge of marketing research, and another is to concentrate on the project’s details to churn out maximum information.

    At the first level, our professionals receive training on market research that helps them acquire a general understanding of the research process and its methods. They learn several techniques for managing problems and tread on the heels of precautions to ensure the efficacy of their roles.

    At the second level, they obtain specific training course that provides a comprehensive clue up about the background of the work they are going to work on – business details, profiles, and its goals for the client who is under study. They also get ample training in questionnaire management.

    Constant Growth of CRM & CATI Web Surveys Associates

    Mbsap employees are incessantly assessed on various project performance parameters by research companies and MR experts. The analytics tool can measure their performance in terms of their behavior, civility, readiness, speech clarity, quality, accent, and speed of speaking. It also analyzes interview techniques based on how they rebut to the objections and more.

    CATI System Compatible with CRM

    We provide compatible CATI tool that will amalgamate perfectly with your CRM and seamlessly interface with the IVR. It is created to work with the complicated CRM tools and is flexible enough to support issues related to randomization, skip modes, forwarding issues, routing, piping, and more.

    Mbsap CATI web surveys tool has been integrated into the CRM and serve the following benefits –

    • Forecasting
    • Distributed dialing
    • Screen and Call Recording
    • Call Monitoring
    • Quota management