MBSAP IT HELPDESK SERVICES

Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.

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    Our Core IT Helpdesk Services

    With the help of our extensive IT support services, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our IT support services for global businesses include –

    Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following –

    • Remote installation of enterprise
      software
    • Employee desktop management
    • Remote server monitoring
    • Remote configuration of routers, switches and firewalls
    • OS administration support (MAC, Windows and Linux)
    • Installation of servers and regular maintenance

    It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company’s communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following –

    LEVEL 1 SUPPORT

    • Functional usage support
    • Installation support
    • Configuration support
    • Email, Chat and Web support

    LEVEL 2 SUPPORT

    • Telecom line fault troubleshooting
    • Coordinating with on-field teams for telecom line fault repair

    There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients’ IT systems keep running without any disruption or outages. Our on-site services include –

    • A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support
    • Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.
    • Account management and LDAP synchronization
    • Automated IT Asset discovery

    Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support services, we provide the following –

    LEVEL 1 SUPPORT

    • Call escalation
    • Call logging
    • Capturing information
    • Communicating scripted solutions

    LEVEL 2 SUPPORT

    • Escalation management
    • Database Upgrades
    • Problem diagnosis and isolation
    • Troubleshooting advice
    • Support for multivendor software
    • Advice and guidelines for system usage

    LEVEL 3 SUPPORT

    • Server issues
    • Database administration
    • Problem management
    • Stability analysis
    • Break fix activities
    • Hotfix for the Applications
    • Patch updating

    We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well –

    • Remote Server Monitoring
    • Internet & WAN Connectivity
    • Web Application Monitoring
    • Email System Monitoring
    • Client-Server Monitoring
    • Antivirus Management
    • Network Administration
    • Application Support
    • Data Operation Management