Complaint management services are an integral part of any business. Accountability and trust are two key elements that hold clients or customers on to a business or brand. However, even as complaint management does not come under the core operations of a company, it is incredibly crucial to give it uncompromised attention. Chances are, you’re not able to give it the kind of attention that it deserves, thus losing out on many opportunities. When you’re unable to handle the whole complaint management process on your own, you can think of outsourcing complaint management services to a reliable company that has experience and skills to do it for you.

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    Complaint Management Services We Offer

    At Mbsap, we work with a skilled team of customer care executives who are rigorously trained to provide comprehensive complaint management services. We use the latest tools and software that aid in making the whole process more convenient and efficient. Our team is also trained from time to time so that they’re up to date to provide complaint management services with perfection. Here are the services that we provide –

    We use the best in class automated complaint management systems that make our services highly precise and accurate. These systems come with a variety of features and operations that simplify complex, time taking tasks while letting us shorten turnaround times. Features like exporting of the reports significantly reduce the workload for our team so that we can focus on other important tasks to make the complaint management process a lot more useful for you.

    We also offer multichannel complaint management solutions so that complaints coming from various channels can be managed and taken care of for our clients. We use the software that is suitable to successfully carry out multichannel complaint management while ensuring that all the complaints from all the channels and platforms are addressed.

    Creating a single complaint management dashboard can be tremendously useful for business owners who wish to have all the complaints monitored in one place. This can offer more control and hassle-free monitoring of complaints. We have a team of experts who specialize in developing customized complaint management dashboards as per the requirements of the clients.

    The systems that we use and create for our clients have an edge over the many other companies that provide complaint management services in India. One such useful feature that distinguishes our systems is automatic, real-time reports that help in the timely address of complaints so that they can be promptly resolved. When you receive real-time reports, missing out on complaints is a rare phenomenon, thus building a better image of your business and improving your relationship with your clients.

    Ticket creation is one of the efficient ways of identifying any critical ratings that you get from satisfaction surveys for your clients. Such surveys give a better insight into what your clients think about your services, and any critical rating familiarizes you with aspects of your services that need to be worked upon. Our automatic ticket creation takes off the load to check for critical ratings manually. The dedicated team that handles these tickets get automatically notified, thus quickening the reaction and handling of the ticket along with successful resolution.

    Integrating the CRM and ERP systems can be a very useful step in better complaint management. We can help you in integrating these two systems so that you can make an easy comparison of the complaint KPIs against how individual operations perform. This leads to enhanced performance.

    We also create timely reports and identify potentials for improvements at the initial stages with the help of the figures from the complaint management systems so that we can work on various metrics. With this, our team that provides the complaint management services can effectively optimize and work on the complaints.