EMAIL SUPPORT SERVICES

Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are Mbsap their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.

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    HOW DOES OUR EMAIL SUPPORT WORK

    01

    A knowledge base of frequently asked questions and answers will be created in collaboration with our customer’s needs and requirements.

    02

    The knowledge base is continually updated and improved, based on our agents’ interactions with customers.

    03

    Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services.

    04

    Once received, an email is scanned and routed to one of our well-trained, agents, who will provide clear, consistent & complete answers to increase customer satisfaction & reduce follow-ups.

    05

    The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses.

    06

    The online knowledge base can also be used to provide immediate, personalized responses to customer queries.

    HOW CAN OFFSHORE BUSINESS EMAIL SUPPORT SERVICES HELP ME?

    • Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
    • Offshoring business email support services enables you to balance load between peak and off-peak periods.
    • As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
    • Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

    WHY OUTSOURCE EMAIL SUPPORT SERVICES TO OUTSOURCE2INDIA?

    • Mbsap is a company that has established itself in the field of Mbsap since 2002, and has gained competencies in other channels as well.
    • We have the expertise to control scale with complexity, and have gained a reputation for reliability and quality assistance, especially in the sphere of email support.
    • We understand the complex dynamics of email support and eCRM.
    • Our core business is enriching customers’ experience, while ensuring quick, cost-effective one-stop solutions.
    • With a very high degree of process control, we bring to the table the best email customer support in the industry.
    • We employ Microsoft Certified Engineers for technical support services.
    • We provide in-depth training to our experienced professionals about your products and services on non-voice technical support.
    • We provide 24/7 email support service.