MBSAP REMOTE IT SUPPORT SERVICES

Are you looking for trained professionals who can give you instant IT solutions and after-sales technical support in a cost-effective way? Then, remote IT support is what you need! You should not only work on the demands of your customers, but also know what they will need in the future. With effective after-sales technical support via multiple communication channels such as voice, emails and live chat, we can assist you with our remote support service. This will allow you to decide the levels of engagement you want with your customers and understand their pain points.

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Make Mbsap work in 24 hours!

    Mbsap specializes in providing 24/7 remote IT support services in India. At Mbsap, we skilled call center executives with extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help with cross-selling and up-selling your products and services.

    Remote Technical Support Services We Offer

    Our call center executives provide a series of remote support services to suit the varying needs of your customer. The key technical support services we offer include –

    1. Setup and Install

    • Microsoft DHS/DHCP Server and Configuration
    • Server Migration and Group Policy Configuration
    • Desktop Application Software
    • Desktop and Laptop
    • Printer and Peripherals
    • Microsoft Windows/Exchange Server, AD Domain Environment, SBS

    2. Incident-based Support

    • Microsoft Exchange Server
    • Microsoft Windows Server
    • Microsoft Small Business Server

    3. Managed Services

    • Help Desk Services
    • Server Deployment
    • Server Support
    • DBA Support Services
    • Disaster Recovery Services
    • Remote Backup Management
    • IT Asset Management and Software Distribution
    • Break Fix Support
    • Proactive Management
    • Consulting

    4. Managed Monitoring Support

    • Server Monitoring
    • Network Monitoring
    • Event Log Monitoring
    • Website Monitoring
    • Online Connectivity Issues
    • Virus Removal Support
    • Slow or Sluggish System
    • Boot Up Issues
    • Erratic System Behavior
    • System Formatting
    • Spyware/Adware/Malware Removal
    • Browser Connection Issues
    • Data Retrieval Issues
    • Performance Tuning