{"id":5965,"date":"2021-07-08T19:29:53","date_gmt":"2021-07-08T19:29:53","guid":{"rendered":"https:\/\/mbsap.com\/en\/?page_id=5965"},"modified":"2022-05-31T15:41:42","modified_gmt":"2022-05-31T15:41:42","slug":"it-helpdesk-services","status":"publish","type":"page","link":"https:\/\/mbsap.com\/en\/it-helpdesk-services\/","title":{"rendered":"IT Helpdesk Services"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_custom_heading text=&#8221;IT Helpdesk Services&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center; font-size: 26px;\"><strong>Call us now. Toll Free : +1-800-674-3751 (usa\/canada)<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1634327214109{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/10\/ITSupport-758&#215;488-1.jpg?id=6856) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1634327167912{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h1 style=\"color: #fff;\">MBSAP IT HELPDESK SERVICES<\/h1>\n<p style=\"color: #fff;\">Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24\/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1625850521539{margin-top: 20px !important;margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1625855819279{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2>Get a FREE QUOTE<\/h2>\n<p>Make Mbsap work in 24 hours!<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4932-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5965#wpcf7-f4932-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4932\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4932-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"request_callback\">\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"text-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"text-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"text-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-text\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"textarea-text\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div id=\"cf7sr-69e7e7afe6b24\" class=\"cf7sr-g-recaptcha\" data-theme=\"light\" data-type=\"image\" data-size=\"normal\" data-sitekey=\"6Le8z8ocAAAAAPJ9zDWyNQn_j1HdmRHI3w-AlmBJ\"><\/div><span class=\"wpcf7-form-control-wrap cf7sr-recaptcha\" data-name=\"cf7sr-recaptcha\"><input type=\"hidden\" name=\"cf7sr-recaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<div class=\"input-group\">\n\t\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\" type=\"submit\" value=\"Send\" \/>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Our Core IT Helpdesk Services<\/h2>\n<p style=\"text-align: justify;\">With the help of our extensive IT support services, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our IT support services for global businesses include &#8211;<\/p>\n<p>[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;Remote IT Support&#8221; tab_id=&#8221;1634327268631-44725282-c243&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following &#8211;<\/p>\n<ul>\n<li>Remote installation of enterprise<br \/>\nsoftware<\/li>\n<li>Employee desktop management<\/li>\n<li>Remote server monitoring<\/li>\n<li>Remote configuration of routers, switches and firewalls<\/li>\n<li>OS administration support (MAC, Windows and Linux)<\/li>\n<li>Installation of servers and regular maintenance<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Telecommunication Support&#8221; tab_id=&#8221;1634327268659-6a886f66-3159&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company&#8217;s communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following &#8211;<\/p>\n<p style=\"text-align: center;\"><strong>LEVEL 1 SUPPORT<\/strong><\/p>\n<ul>\n<li>Functional usage support<\/li>\n<li>Installation support<\/li>\n<li>Configuration support<\/li>\n<li>Email, Chat and Web support<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>LEVEL 2 SUPPORT<\/strong><\/p>\n<ul>\n<li>Telecom line fault troubleshooting<\/li>\n<li>Coordinating with on-field teams for telecom line fault repair<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;On-site Support&#8221; tab_id=&#8221;1634327436524-6785bc50-3c4f&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients&#8217; IT systems keep running without any disruption or outages. Our on-site services include &#8211;<\/p>\n<ul>\n<li>A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support<\/li>\n<li>Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.<\/li>\n<li>Account management and LDAP synchronization<\/li>\n<li>Automated IT Asset discovery<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Technical Support&#8221; tab_id=&#8221;1634327468148-70e8c6e5-aede&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support services, we provide the following &#8211;<\/p>\n<p style=\"text-align: center;\"><strong>LEVEL 1 SUPPORT<\/strong><\/p>\n<ul>\n<li>Call escalation<\/li>\n<li>Call logging<\/li>\n<li>Capturing information<\/li>\n<li>Communicating scripted solutions<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>LEVEL 2 SUPPORT<\/strong><\/p>\n<ul>\n<li>Escalation management<\/li>\n<li>Database Upgrades<\/li>\n<li>Problem diagnosis and isolation<\/li>\n<li>Troubleshooting advice<\/li>\n<li>Support for multivendor software<\/li>\n<li>Advice and guidelines for system usage<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>LEVEL 3 SUPPORT<\/strong><\/p>\n<ul>\n<li>Server issues<\/li>\n<li>Database administration<\/li>\n<li>Problem management<\/li>\n<li>Stability analysis<\/li>\n<li>Break fix activities<\/li>\n<li>Hotfix for the Applications<\/li>\n<li>Patch updating<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Additional Services&#8221; tab_id=&#8221;1634327595400-75a6cb83-4594&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well &#8211;<\/p>\n<ul class=\"two-col-list\">\n<li>Remote Server Monitoring<\/li>\n<li>Internet &amp; WAN Connectivity<\/li>\n<li>Web Application Monitoring<\/li>\n<li>Email System Monitoring<\/li>\n<li>Client-Server Monitoring<\/li>\n<li>Antivirus Management<\/li>\n<li>Network Administration<\/li>\n<li>Application Support<\/li>\n<li>Data Operation Management<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_custom_heading text=&#8221;IT Helpdesk Services&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text] Call us now. Toll Free : +1-800-674-3751 (usa\/canada) [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1634327214109{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/10\/ITSupport-758&#215;488-1.jpg?id=6856) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1634327167912{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;] MBSAP IT HELPDESK SERVICES Today, businesses across the globe are<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5965"}],"collection":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/comments?post=5965"}],"version-history":[{"count":10,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5965\/revisions"}],"predecessor-version":[{"id":7778,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5965\/revisions\/7778"}],"wp:attachment":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/media?parent=5965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}