{"id":5545,"date":"2021-07-07T20:18:13","date_gmt":"2021-07-07T20:18:13","guid":{"rendered":"https:\/\/mbsap.com\/en\/?page_id=5545"},"modified":"2021-11-16T16:53:08","modified_gmt":"2021-11-16T16:53:08","slug":"contact-center-analytics","status":"publish","type":"page","link":"https:\/\/mbsap.com\/en\/contact-center-analytics\/","title":{"rendered":"Contact Center Analytics"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1635963897561{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/11\/accountant-excel-invoice.jpg?id=7082) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1637081512371{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h1 style=\"color: #fff;\">MBSAP CONTACT CENTER ANALYTICS SERVICES<\/h1>\n<p style=\"color: #fff;\">Mbsap provides contact center analytics services to global enterprises to monitor and manage their call centers better. By ushering the future of call centers that take customer service to another level, our team helps you work towards better revenues while we manage your contact centers. We help you overcome day-to-day challenges in different forms to make the first impression with your clients with our tailored contact center analytics services. With our analytics services in place, your contacts will no longer be limited to call centers, but, move towards profit centers to help your organization gain a better bottom line.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1625850521539{margin-top: 20px !important;margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1625855819279{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2>Get a FREE QUOTE<\/h2>\n<p>Make Mbsap work in 24 hours!<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4932-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5545#wpcf7-f4932-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4932\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4932-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"request_callback\">\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"text-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"text-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"text-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-text\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"textarea-text\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div id=\"cf7sr-69f30242be0b3\" class=\"cf7sr-g-recaptcha\" data-theme=\"light\" data-type=\"image\" data-size=\"normal\" data-sitekey=\"6Le8z8ocAAAAAPJ9zDWyNQn_j1HdmRHI3w-AlmBJ\"><\/div><span class=\"wpcf7-form-control-wrap cf7sr-recaptcha\" data-name=\"cf7sr-recaptcha\"><input type=\"hidden\" name=\"cf7sr-recaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<div class=\"input-group\">\n\t\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\" type=\"submit\" value=\"Send\" \/>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Our Contact Center Analytics Services<\/h2>\n<p>Mbsap has over two decades of experience in providing top notch business analytics services that help clients streamline their contact center processes better. Our experience of having worked with multiple clients from different verticals helps us understand different businesses and provide the services accordingly. Some of our analytics services include &#8211;<\/p>\n<h3>Contact Center Data Collection<\/h3>\n<p>We have the required expertise to mine required data needed for contact center analytics services. This helps in organizing diverse types of data into sections which aids in easy data analysis.<\/p>\n<h3>Data Pattern Recognition<\/h3>\n<p>We carefully analyze vast data sets and identify certain patterns in them and advise you on what corrective measures can be taken to improve your call center processes.<\/p>\n<h3>Reduce Average Handling Time (AHT)<\/h3>\n<p>Using the data available, we can thoroughly analyze the sets and find out ways in which the average customer handling time can be reduced and the processes can be made more efficient.<\/p>\n<h3>Voice of Customer (VOC)<\/h3>\n<p>We leverage VOC to understand clients&#8217; requirements, expectations, preferences, and aversions which help companies serve their clients better and improve various aspects of their business.<\/p>\n<h3>Voice Analytics<\/h3>\n<p>Depending on the voice data available, we research various identification methods from the customer calls and help you understand your clients better.<\/p>\n<h3>Logistic Regression<\/h3>\n<p>We define several types of variable criterion of the data collected and cleansed. We perform effective logistic regression on these variables and provide the results within a quick turnaround time.<\/p>\n<h3>Client Intelligence<\/h3>\n<p>Using different types of data, we can closely analyze the customer&#8217;s likes,dislikes, and behavior which can be used to further tweak the services as per the clients&#8217; requirements.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1635963897561{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/11\/accountant-excel-invoice.jpg?id=7082) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1637081512371{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;] MBSAP CONTACT CENTER ANALYTICS SERVICES Mbsap provides contact center analytics services to global enterprises to monitor and manage their call centers better. By ushering<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5545"}],"collection":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/comments?post=5545"}],"version-history":[{"count":3,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5545\/revisions"}],"predecessor-version":[{"id":7201,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5545\/revisions\/7201"}],"wp:attachment":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/media?parent=5545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}