{"id":5204,"date":"2021-07-06T20:41:48","date_gmt":"2021-07-06T20:41:48","guid":{"rendered":"https:\/\/mbsap.com\/en\/?page_id=5204"},"modified":"2025-12-17T21:32:15","modified_gmt":"2025-12-17T21:32:15","slug":"technical-support-services","status":"publish","type":"page","link":"https:\/\/mbsap.com\/en\/technical-support-services\/","title":{"rendered":"Technical Support Services"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_custom_heading text=&#8221;Technical Support Services&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center; font-size: 26px;\"><strong>Call us now. Toll Free : +1-800-674-3751 (usa\/canada)<\/strong><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1627670795363{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/07\/technical-support-service.jpg?id=6407) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1654281366966{margin-top: 20px !important;margin-right: 50px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2 style=\"color: #fff;\">MBSAP CALL CENTER TECHNICAL SUPPORT SERVICES<\/h2>\n<p style=\"color: #fff;\">At Mbsap technical and customer support center, technical support outsourcing has long since evolved from simple call handling to business process re-engineering. The IT Help Desk support services has expanded to the integrated Service Desk for IT service support, Data Support and Server support like Dell Servers installation and maintenance, HP Servers installation support and maintenance, Office Networking Management and so on. Mbsap has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.<\/p>\n<p style=\"text-align: right;\"><a class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\">Read more<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1627671280174{margin-top: 20px !important;margin-bottom: 20px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;.vc_custom_1627671210613{margin-left: -50px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2>Get a FREE QUOTE<\/h2>\n<p>Make Mbsap work in 24 hours!<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4932-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5204#wpcf7-f4932-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4932\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4932-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"request_callback\">\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"text-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"text-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"text-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-text\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"textarea-text\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div id=\"cf7sr-69e19bfd5c110\" class=\"cf7sr-g-recaptcha\" data-theme=\"light\" data-type=\"image\" data-size=\"normal\" data-sitekey=\"6Le8z8ocAAAAAPJ9zDWyNQn_j1HdmRHI3w-AlmBJ\"><\/div><span class=\"wpcf7-form-control-wrap cf7sr-recaptcha\" data-name=\"cf7sr-recaptcha\"><input type=\"hidden\" name=\"cf7sr-recaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<div class=\"input-group\">\n\t\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\" type=\"submit\" value=\"Send\" \/>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1654011560286{margin-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Technical support: Global Contact Centers<\/h4>\n<p style=\"text-align: justify;\">Evolving from simple call handling to business process re-engineering, Mbsap is building global contact centers for offshore Technical Support Services &#8211; with the technology and people skills to keep pace with this change. Global industry majors are outsourcing call center technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;6408&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;From IT Help Desk to Integrated Service Desk&#8221; tab_id=&#8221;1627671848510-d1f255c6-1b5c&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Technical support Mbsap involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.<\/p>\n<p style=\"text-align: justify;\">The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to Mbsap a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.<\/p>\n<p style=\"text-align: justify;\">IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of technical support has expanded to include telesales \u2013 both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services with commonly know issues like no boot device found, printer reset, reset laptop, install windows 10, install windows 11, windows update failed, Drivers Update, bitlocker recovery, lenovo tech support, msi support, installer windows, Wi-Fi not working, no audio, install printer, printer not printing, printer is offline, etc. Original OEM and device manufacturers can be directly contacted through their respected websites or app, for example &#8211; dell support or hp support can be directly reached or contacted through their official website or the official app provided by them.<\/p>\n<p style=\"text-align: justify;\">Customer interaction centers in India are proving their mettle with first level to high-end tech support (outsourcing services of Tier-I, II and III tech assistance for dell support, hp support, acer support, lenovo support etc. and all other original OEMs and Manufacturers.) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;From cost centers to profit generators&#8221; tab_id=&#8221;1627671848510-fbb72aad-4475&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company&#8217;s marketing wing. They are employing a host of new technologies to support pre-sales and post-sales technical support services.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Technical Support Service \u2013 A strategic differentiator&#8221; tab_id=&#8221;1627672530963-a1de99e4-0197&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">n a world of intense competition, products are often &#8220;me-too.&#8221; Mbsap technical support enables a company to differentiate its product offering with superior technical support with commonly know issues like no boot device found, printer reset, reset laptop, Wi-Fi not working, no audio, install printer, printer not printing, printer is offline, etc.. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.<\/p>\n<p style=\"text-align: justify;\">Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here&#8217;s where technical assistance hp support can create a strategic advantage for your product.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Information is key to business success&#8221; tab_id=&#8221;1627672611569-b6aba4d8-6d3a&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems &#8211; all the information flowing into the tech support center or help desk is highly valuable. We are not and never claim direct OEM like dell support, hp support, lenovo support, acer support, printer support other OEM brands etc. The data can be mined to reveal trends that enable prompt business decisions.<\/p>\n<p style=\"text-align: justify;\">Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market. This is business intelligence (BI) that can be acted on in real time and is invaluable to the success of a business.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Stakeholders become active participants&#8221; tab_id=&#8221;1627672832389-a655d86f-adca&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">As companies embrace powerful new technologies to optimize their business processes, they can now engage their customers, employees and partners in their core business processes as active participants. The customer is no longer passive but actively engaged in the business. The flow of information between customers and employees can be used to generate new business opportunities and proactive business management.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;24 hour help desk centers in India: Staffed with qualified engineers&#8221; tab_id=&#8221;1627672951729-ba0c720d-2068&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Helpdesk support personnel at India contact centers are well-qualified engineers with technical knowledge and hands-on experience in customer handling. They undergo a rigorous selection process that matches their capabilities to the Mbsap company&#8217;s business expectations.<\/p>\n<p style=\"text-align: justify;\">Training typically takes six weeks and develops the technical and customer service skills of the agents. The\u00a0intensive technical support training process\u00a0familiarizes helpdesk personnel with specific product features and functions, the client&#8217;s requirements and business rules, reporting systems, escalation processes, whisper coaching assistance by an experienced mentor, and more.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_custom_heading text=&#8221;Technical Support Services&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text] Call us now. Toll Free : +1-800-674-3751 (usa\/canada) [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1627670795363{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/07\/technical-support-service.jpg?id=6407) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1654281366966{margin-top: 20px !important;margin-right: 50px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;] MBSAP CALL CENTER TECHNICAL SUPPORT SERVICES At Mbsap<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5204"}],"collection":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/comments?post=5204"}],"version-history":[{"count":19,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5204\/revisions"}],"predecessor-version":[{"id":8080,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5204\/revisions\/8080"}],"wp:attachment":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/media?parent=5204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}