{"id":5129,"date":"2021-07-03T16:48:26","date_gmt":"2021-07-03T16:48:26","guid":{"rendered":"https:\/\/mbsap.com\/en\/?page_id=5129"},"modified":"2021-07-24T13:03:31","modified_gmt":"2021-07-24T13:03:31","slug":"enquiry-handling-services","status":"publish","type":"page","link":"https:\/\/mbsap.com\/en\/enquiry-handling-services\/","title":{"rendered":"Enquiry Handling Services"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1627130742693{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/07\/mbsap-enquiry-handling-services.jpg?id=6388) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1627130938052{margin-top: 20px !important;margin-right: 50px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2 style=\"color: #fff;\">ENQUIRY HANDLING SERVICES<\/h2>\n<p style=\"color: #fff;\">Customers look to gather, analyze, draw out and assess their needs before making a buying decision. They can get most of the information online, however, what about their individual enquiries relating to your product\/service? Do you have a concrete enquiry handling process at your organization? If no, Mbsap enquiry handling services to us.<\/p>\n<p style=\"text-align: right;\"><a class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\">Read more<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1627131796073{margin-top: 20px !important;margin-bottom: 20px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;.vc_custom_1627130817916{margin-left: -50px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}&#8221;]<\/p>\n<h2>Get a FREE QUOTE<\/h2>\n<p>Make Mbsap work in 24 hours!<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4932-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5129#wpcf7-f4932-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4932\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4932-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"request_callback\">\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"text-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"text-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"text-phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-text\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"textarea-text\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div id=\"cf7sr-69e60c1c23655\" class=\"cf7sr-g-recaptcha\" data-theme=\"light\" data-type=\"image\" data-size=\"normal\" data-sitekey=\"6Le8z8ocAAAAAPJ9zDWyNQn_j1HdmRHI3w-AlmBJ\"><\/div><span class=\"wpcf7-form-control-wrap cf7sr-recaptcha\" data-name=\"cf7sr-recaptcha\"><input type=\"hidden\" name=\"cf7sr-recaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<div class=\"input-group\">\n\t\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-icon-right vc_btn3-color-theme_style_3 h_secondary\" type=\"submit\" value=\"Send\" \/>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Enquiry Handling Services We Offer<\/h3>\n<p style=\"text-align: justify;\">Our services are intended to manage your customer&#8217;s expectations by adapting and empathizing with their needs and demands and providing them with the most accurate product\/service details. A few of the enquiry handling services that we offer include &#8211;<\/p>\n<p>[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;Telephone Enquiry&#8221; tab_id=&#8221;1627131219587-44f00b2a-e3f5&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Even though there are many ways customers can contact call center agents, touch-tone telephone is still popular. Whenever our agents receive a call for enquiry handling over the call, they leverage the computer system to provide fastest possible response and may automate the response, if needed.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Email\/Chat Enquiry&#8221; tab_id=&#8221;1627131219588-13ae50cb-0d5e&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Most of the industries have moved or are in the process of moving towards online mode. Email\/chat creates a perfect opportunity to grab your customer&#8217;s attention. When you decide on outsourcing enquiry handling services to us, we can handle your customer&#8217;s questions instantly while they are browsing and help them with a product or service related queries\/request.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Web Enquiry&#8221; tab_id=&#8221;1627131366199-1630edca-90de&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">We have an efficient execution team which works in tandem with the industry&#8217;s guidelines to handle web enquiries exceptionally well. Our team will provide clients with super-fast response and resolution when they share their enquiries through web<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Information Handling&#8221; tab_id=&#8221;1627131432529-7d979606-949d&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">If your customer is looking for product\/service information, we can work in close arrangement with them to provide clarifications to their enquiries over live chats, telephone, or emails. We can provide technical information, product usage, etc. to facilitate their buying decisions.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Multi-language Voice Response&#8221; tab_id=&#8221;1627131507076-71e308b3-6cc3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">We provide a plethora of multilingual voice-response solutions. Whether you require assistance in target marketing or expert voice talent, we make sure that your services\/products are branded in the way you want.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Dealer, Agent, or Distributor Locator&#8221; tab_id=&#8221;1627131574946-ae7de361-81bd&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\">Our offshore enquiry handling services also cater to your customers&#8217; need of zeroing down a dealer or distributor for your products.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;6388&#8243; img_size=&#8221;large&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1627130742693{background-image: url(https:\/\/mbsap.com\/en\/wp-content\/uploads\/2021\/07\/mbsap-enquiry-handling-services.jpg?id=6388) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1627130938052{margin-top: 20px !important;margin-right: 50px !important;margin-bottom: 20px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: rgba(0,0,0,0.5) !important;*background-color: rgb(0,0,0) !important;border-radius: 5px !important;}&#8221;] ENQUIRY HANDLING SERVICES Customers look to gather, analyze, draw out and assess their needs before making a buying decision. They can get<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5129"}],"collection":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/comments?post=5129"}],"version-history":[{"count":3,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5129\/revisions"}],"predecessor-version":[{"id":6390,"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/pages\/5129\/revisions\/6390"}],"wp:attachment":[{"href":"https:\/\/mbsap.com\/en\/wp-json\/wp\/v2\/media?parent=5129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}